Privacy Policy

Section 1

ba98 (hereinafter referred to as "we", "us", or "the Platform") operates a safe and transparent online entertainment service for users in Bangladesh. We believe that protecting your privacy is our fundamental responsibility.

This Privacy Policy ("Policy") describes in detail how your personal information is collected, processed, stored, used, and protected when you use ba98's website and related services. This Policy applies from the moment you register your account through every step of using the service.

By using our services, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

Section 2

2.1 Information You Provide Directly

When you create an account or use services on ba98, we may collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may use the service)
• Email address and mobile number
• Residential address and national identity card (for KYC verification)
• Financial transaction details — records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Any additional information voluntarily provided by the user

2.2 Automatically Collected Information

Our website and technical infrastructure automatically collect the following technical information:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Time of website access, page view data, and session duration
• Cookies and similar tracking technologies (details in Section 7)
• Referral URLs and navigation patterns

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive information from trusted third-party verification agencies. These third parties are bound to comply with our privacy standards.

Section 3

ba98 uses your personal information only for legitimate purposes. The main reasons for data use are outlined below:

3.1 Service Operation & Personalisation

• Creating and managing your account
• Processing financial transactions — including a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000
• Customising the service according to your preferences
• Managing bonuses, promotions, and VIP benefits

3.2 Security & Compliance

• Identity verification and age confirmation (21 years or above)
• Prevention of fraud, money laundering, and illegal activities
• Enforcing responsible gaming policies
• Ensuring cybersecurity and account protection

3.3 Communication & Support

• Providing support via 24/7 live chat
• Sending important account-related notifications
• Sending relevant promotional information subject to your consent

3.4 Development & Analytics

• Improving website performance and usability
• Planning new services and features
• Researching and improving user experience

Section 4

ba98 adopts industry-standard technical and organisational measures to keep your personal information secure. Our security framework includes:

• SSL Encryption: All data transmissions are secured with SSL/TLS encryption technology, so third parties cannot read your information in transit.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorised personnel can access your information, and all access is logged.
• Firewall & Monitoring: Our systems are protected by round-the-clock network monitoring and advanced firewalls.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-Factor Verification: Additional verification is in place for suspicious login attempts.

While we strive to ensure the highest level of security, no method on the internet is entirely risk-free. You can also play a part in protecting your account by keeping your password confidential and avoiding logging in from unfamiliar devices.

Section 5

ba98 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers for tasks such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology services, and identity verification. These partners receive only the information necessary for their specific task and are contractually bound to comply with our strict privacy standards.

5.2 Legal Obligations

If ba98 is required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law, it may share that information with the relevant authority. Where permitted by law, you will be notified in such cases.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of part of the business, user information may form part of the transferred assets. Users will be notified in advance in such circumstances, and this Policy will continue to apply.

5.4 With Your Consent

Outside of the categories above, your explicit consent will be obtained before any information is shared.

Section 6

As a user of ba98, you have the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data in certain circumstances, though some information may need to be retained for a specified period due to legal or regulatory obligations.
• Right to Restrict Processing: You may request that processing of your information be restricted in certain cases.
• Right to Data Portability: You may request your information in a structured, commonly usable format.
• Right to Opt Out of Marketing Communications: You may request to stop receiving promotional messages at any time. However, important service-related notifications will continue.

To exercise these rights, email [email protected] or contact us via our 24/7 live chat support.

Section 7

The ba98 website uses cookies and similar technologies that help improve your browsing experience and ensure service quality.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the website. Without these, the service will not work properly.
• Analytics Cookies: Collect anonymous data to understand how users interact with the website. This helps improve the service.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Marketing Cookies: Used to display relevant advertisements. You may decline these cookies.

7.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect your ability to access some important features of the website.

Section 8

ba98 retains your information only for as long as necessary. The factors that determine the retention period are:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, transaction records and identity verification information may be retained for a specified period due to legal and regulatory obligations.
• Legal Proceedings: In the case of an ongoing investigation or legal dispute, relevant information is retained until the matter is fully resolved.
• Analytics Data: Anonymous analytics data may be retained for long-term service improvement purposes.

Once the required retention period has ended, information is securely deleted or anonymised.

Section 9

ba98's services are intended only for those aged 21 or above. We do not knowingly collect personal information from minors.

The registration process includes an age verification step. If we have reason to suspect that a minor's information has been collected, we will immediately suspend that account and delete the collected information.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

Section 10

ba98 may update this Privacy Policy from time to time. This Policy may be revised due to changes to the service, adoption of new technology, or legal requirements.

For significant changes, we will send a notification to your registered email and display a clear notice on the website. Continued use of the service after changes have been made will be considered as your acceptance of the updated Policy.

The "Last Updated" date at the top of the page always indicates the most recent version in effect. We recommend you review this Policy regularly.